Privacy Policy

Ecoze – Natural Living, Made Simple.

At Ecoze, we value your trust and are committed to protecting your privacy and personal information. We understand the importance of maintaining the confidentiality and security of the information you share with us.

This Privacy Policy explains how Ecoze collects, uses, stores, protects, and shares personal information when you visit our website, create an account, purchase our products, or communicate with our customer support team.

By using our website, you acknowledge this Privacy Policy. Where required by applicable law, we will obtain your consent before processing your personal information.

1. Information We Collect

When you interact with Ecoze, we may collect certain information to provide a convenient and secure shopping experience.

Personal Information

We may collect the following details:

Full name
Email address
Mobile phone number
Billing and shipping address
Account registration information
Order history and purchase details
Customer support inquiries and communications

Payment Information

When you purchase products through our website, payments may be processed through authorized third-party payment service providers.

We may receive payment confirmation, transaction references, payment status, and limited payment-related information.

We do not intentionally collect or store complete debit card numbers, credit card numbers, CVV codes, or banking passwords on our website servers.

Automatically Collected Information

When you visit our website, certain technical information may be collected, including:

IP address
Browser type and version
Device information
Operating system
Pages visited
Website usage and navigation patterns
Cookies and similar tracking technologies

This information helps us understand website performance, improve functionality, and enhance the customer experience.

2. How We Use Your Information

Ecoze may use collected information for the following purposes:

Processing and confirming customer orders.
Arranging product shipping and delivery.
Providing order status and tracking updates.
Responding to customer questions and complaints.
Managing customer accounts.
Processing eligible returns, replacements, and refunds.
Improving website performance and shopping experiences.
Preventing fraudulent transactions and unauthorized activities.
Complying with applicable legal and regulatory requirements.
Sending promotional communications where permitted by law and applicable consent requirements.

We aim to use personal information only for legitimate, clearly communicated purposes.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality and provide a more personalized browsing experience.

Cookies are small files stored on your device when you visit a website.

Types of Cookies We May Use

Essential Cookies: Support website functionality, shopping carts, and account sessions.
Performance Cookies: Help us understand website traffic and performance.
Functional Cookies: Remember preferences and improve browsing convenience.
Marketing Cookies: May help display relevant promotional content where permitted and enabled.

You can manage or disable cookies through your browser settings.

Disabling certain essential cookies may affect website functionality, including login sessions and shopping cart features.

Where legally required, we will request consent before using non-essential cookies.

4. Sharing of Personal Information

Ecoze does not sell customers’ personal information to advertisers or data brokers.

We may share necessary information with trusted service providers for legitimate business operations, including:

Payment gateway providers.
Shipping and courier partners.
Website hosting and technical support providers.
Customer communication services.
Analytics and marketing service providers, where applicable.
Government authorities or regulatory bodies when legally required.

Service providers are expected to handle personal information securely and use it only for authorized purposes.

We do not share customer information with unrelated third parties for their independent marketing purposes without an appropriate legal basis or required consent.

5. Data Security

We take reasonable technical and organizational measures to protect customer information against unauthorized access, disclosure, alteration, loss, or misuse.

These measures may include:

Secure website connections using HTTPS.
Access controls for authorized personnel.
Secure payment processing through third-party providers.
Security updates and system maintenance.
Appropriate administrative and technical safeguards.

Although we take reasonable precautions, no online system or electronic transmission can be guaranteed to be completely secure.

Customers are encouraged to use strong passwords and protect their account credentials.

6. Customer Accounts

Customers may create an account on our website to access order history, manage personal information, and use other available services.

You are responsible for maintaining the confidentiality of your login credentials.

If you suspect unauthorized access to your account, please contact our customer support team promptly.

We may take reasonable measures to investigate suspicious account activity and protect customer information.

7. Marketing and Promotional Communications

Ecoze may communicate with customers regarding:

New product launches.
Special discounts and promotional offers.
Seasonal campaigns.
Brand announcements.
Relevant product information.

Marketing communications will be sent only where permitted under applicable law and any required consent has been obtained.

Customers may unsubscribe from promotional emails using the unsubscribe option provided in those communications or by contacting our support team.

Transactional communications, such as order confirmations and delivery updates, may continue when necessary to fulfill customer orders.

8. Third-Party Websites and Services

Our website may contain links to external websites, social media platforms, or third-party services.

These external platforms may have their own privacy policies and data collection practices.

Ecoze does not control the privacy practices of independent third-party websites.

We encourage customers to review the privacy policies of external services before sharing personal information.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy or to comply with applicable legal requirements.

Retention periods may depend on:

Order processing and fulfillment.
Customer support requirements.
Accounting and taxation obligations.
Fraud prevention and security.
Applicable legal or regulatory requirements.

When personal information is no longer required, we will take reasonable steps to securely delete or anonymize it, unless continued retention is required or permitted by law.

10. Your Privacy Rights

Subject to applicable Indian data protection laws, customers may have rights relating to their personal information.

These may include the right to:

Request information about personal data being processed.
Request correction of inaccurate personal information.
Request updating of incomplete or outdated information.
Request deletion of personal information where legally applicable.
Withdraw consent for processing activities that rely on consent.
Raise privacy-related complaints or grievances.
Exercise other rights available under applicable law.

Requests can be submitted through our customer support email.

We may need to verify your identity before processing certain requests.

Some information may need to be retained to meet legal obligations or resolve ongoing transactions.

11. Children’s Privacy

Ecoze does not knowingly collect personal information from children in violation of applicable law.

Where required, personal information relating to children will be processed only with appropriate parental or guardian consent.

If you believe that a child has provided personal information without the necessary authorization, please contact us so that we can review the matter and take appropriate action.

12. International Data Processing

Some technology or service providers supporting our website may process or store information outside India.

Where international data processing occurs, we will take steps required under applicable Indian laws to protect personal information and comply with any relevant restrictions on cross-border transfers.

13. Updates to This Privacy Policy

Ecoze may update this Privacy Policy periodically to reflect changes in:

Business operations.
Website functionality.
Products and services.
Technology and security practices.
Applicable privacy laws and regulations.

Any updates will be published on this page along with a revised effective date.

Where legally required, we will provide additional notice or obtain consent for material changes.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.

Ecoze – Natural Living, Made Simple.

Website: www.ecoze.in

Email: support@ecoze.in

Phone: +91 91113 52999

Location: Mumbai, Maharashtra, India

We are committed to addressing privacy-related inquiries and maintaining transparency in how customer information is handled.

Thank You for Trusting Ecoze

At Ecoze, we believe that caring for our customers is just as important as caring for the environment.

We strive to provide a safe, transparent, and trustworthy online shopping experience while protecting the information you share with us.

Ecoze – Natural Living, Made Simple.