Shipping & Delivery Policy

Ecoze – Natural Living, Made Simple.

At Ecoze, we are committed to delivering our natural oil-based Home Care, Personal Care, and Auto Care products safely and conveniently to your doorstep.

We understand the importance of timely delivery and strive to provide a smooth, reliable, and transparent shopping experience.

Please read our Shipping & Delivery Policy to understand how we process, ship, and deliver orders placed through our website.

1. Shipping Coverage

Ecoze offers shipping services across eligible locations in India.

Delivery availability depends on the customer’s PIN code, courier service coverage, and applicable shipping restrictions.

Customers can check delivery availability by entering their shipping details during checkout.

Currently, international shipping is not offered unless specifically stated on our website.

2. Order Processing

We aim to process and dispatch orders as quickly as possible after successful order confirmation.

Proposed processing timeline: 1–2 business days.

Orders placed on Sundays or public holidays may be processed on the next working day.

Processing times may vary during festivals, promotional campaigns, high-demand periods, or unforeseen circumstances.

Customers will receive order confirmation through email, SMS, or other available communication channels.

3. Estimated Delivery Time

Delivery times depend on the shipping destination, courier partner, and product availability.

The following are proposed delivery estimates:

Delivery Location	Estimated Delivery Time
Mumbai and nearby locations	2–4 business days
Major metropolitan cities	3–6 business days
Other cities and towns	4–7 business days
Remote locations	5–10 business days

Delivery estimates are calculated from the date of dispatch unless otherwise specified.

These timelines are indicative and are not guaranteed. Actual delivery times will depend on courier availability and operational conditions.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the customer completes payment.

Proposed shipping offer:

Free shipping on eligible orders above ₹499.
Orders below ₹499 may incur a delivery charge.
Additional shipping charges may apply to remote locations or special delivery requirements, where disclosed before payment.

Shipping promotions and eligibility conditions may change from time to time.

The final shipping charge shown at checkout will apply to the order.

5. Order Tracking

Once an order is dispatched, customers may receive shipping confirmation and tracking information through email, SMS, or their registered account.

Tracking details may include:

Courier partner name.
Tracking or shipment identification number.
Estimated delivery date.
Current shipment status.

Tracking information may take some time to become available after dispatch.

For tracking-related assistance, customers can contact our support team.

6. Delivery Address and Contact Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please ensure that the following details are correct:

Full name.
Complete delivery address.
City, state, and PIN code.
Active mobile number.
Email address.

Incorrect or incomplete shipping information may result in delivery delays or unsuccessful delivery attempts.

If you need to update your delivery address, please contact our support team as soon as possible.

Address changes may not be possible once an order has been dispatched.

7. Delayed Deliveries

We make reasonable efforts to ensure timely delivery. However, delays may occur due to circumstances beyond our control, including:

Severe weather conditions.
Natural disasters.
Public holidays and regional restrictions.
Transportation disruptions.
Courier service delays.
Incorrect or incomplete shipping addresses.
Unexpected operational challenges.

If your shipment is delayed, please contact our customer support team for assistance.

We will make reasonable efforts to coordinate with the courier partner and provide available updates.

8. Damaged or Incorrect Products

At Ecoze, we aim to ensure that every product is